Privacy Policy

Effective Date: July 22, 2026

Ventworks LLC ("Ventworks") respects the privacy of its customers, website visitors, and recipients of its communications. This Privacy Policy explains how Ventworks LLC collects, uses, maintains, shares, and protects information submitted through the Ventworks website, service-request forms, phone calls, text messages, emails, and related business communications.

1. Information We Collect

Ventworks LLC may collect information that you voluntarily provide, including:

• Your name.
• Your phone number.
• Your email address, when provided.
• The type of service you are requesting.
• Information about the issue or concern you describe.
• The service address, city, and state.
• Your preferred method of contact.
• Information contained in calls, text messages, emails, estimates, scheduling records, and service records.
• Text-message enrollment, consent, confirmation, HELP, opt-out, and re-enrollment records when applicable.

The website and its supporting systems may also automatically receive limited technical information, such as your internet protocol address, browser type, device information, date and time of access, referring page, basic website activity, cookies, and system logs.

Please do not submit sensitive information that Ventworks LLC does not need to provide service, such as Social Security numbers, financial-account credentials, medical records, or government identification numbers.

2. How We Use Information

Ventworks LLC may use information to:

• Respond to service requests and customer questions.
• Determine whether a requested address is within the service area.
• Discuss the work a customer may need.
• Prepare or discuss an estimate.
• Schedule and perform services.
• Communicate about appointments, estimates, services, or customer concerns.
• Provide customer support and service-related follow-up.
• Send limited operational alerts to authorized recipients who have separately and affirmatively enrolled in that alert program.
• Maintain records of text-message consent, enrollment, HELP requests, opt-outs, and re-enrollment.
• Maintain customer, service, warranty, insurance, tax, accounting, and business records.
• Operate, maintain, troubleshoot, and protect the website and supporting business systems.
• Prevent misuse, fraud, unauthorized access, or other harmful activity.
• Comply with applicable legal obligations.
• Establish, exercise, or defend legal rights.

Ventworks LLC does not use customer information for recurring automated marketing-text campaigns or recurring promotional-text campaigns.

3. Customer Calls and Service-Related Text Messages

When you provide a phone number and request contact from Ventworks LLC, Ventworks LLC may contact you by manual phone call or manual text message concerning your request.

These customer communications may include:

• Responses to questions.
• Discussions about the requested service.
• Service-area confirmation.
• Estimate discussions.
• Scheduling coordination.
• Appointment or arrival information.
• Service-related updates or follow-up.

Ventworks LLC does not currently use prerecorded customer calls, artificial-voice customer calls, AI-generated outbound customer calls, automated customer appointment-text campaigns, or automated customer marketing-text campaigns.

Submitting the public service-request form, providing a customer phone number, or requesting contact does not enroll a customer in recurring or automated SMS messaging.

A customer may ask Ventworks LLC to stop sending manual service-related text messages by telling Ventworks LLC directly. Stopping text messages does not prevent Ventworks LLC from responding through another appropriate method when necessary to address an active request or provide a service the customer requested.

4. Ventworks LLC Operational Alerts

Ventworks LLC operates a separate, limited, non-marketing SMS program called Ventworks LLC Operational Alerts. The program sends service-request and account-related operational notifications only to authorized recipients who have separately and affirmatively enrolled through a documented enrollment process.

Operational alerts may state that a website service request was received and may include limited information such as the customer name, requested service category, or a prompt to review the related business record. These alerts are sent only to authorized recipients responsible for reviewing or handling Ventworks LLC business activity.

Message frequency varies based on operational activity. Message and data rates may apply. Consent to receive operational alerts is voluntary and is not a condition of purchasing goods or services.

An enrolled recipient may reply STOP to cancel operational alerts or reply HELP for assistance. After an opt-out request is confirmed, no additional program messages will be sent unless the recipient later completes a new affirmative enrollment.

Additional program rules are provided in the Ventworks Terms and Conditions.

5. Who May Access Information

Information may be accessed only as reasonably necessary by:

• Authorized members and representatives of Ventworks LLC who assist with customer service, service delivery, or business operations.
• Website, hosting, CRM, communications, telecommunications, messaging, CAPTCHA, security, backup, maintenance, and technical service providers that support Ventworks LLC systems.
• Professional advisers, insurers, government authorities, or other persons when reasonably necessary to comply with law, protect legal rights, or respond to a valid legal request.

Service providers may process information only as needed to supply or support the relevant services, maintain or secure the systems, administer communications, or comply with applicable law.

6. No Sale of Personal Information and Mobile-Data Protection

Ventworks LLC does not sell, rent, or trade customer personal information.

Ventworks LLC does not provide customer information to unrelated businesses for their own advertising, promotional, or lead-generation purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Cookies and Website Technology

The website platform, hosting systems, and security providers may use cookies, logs, and similar technology that are reasonably necessary to:

• Operate the website.
• Remember technical preferences.
• Maintain security.
• Prevent abuse.
• Diagnose errors.
• Understand basic website performance.

As of the effective date of this policy, Ventworks LLC does not intentionally use Google Analytics, Meta Pixel, or similar third-party advertising-tracking tools on the website.

If Ventworks LLC later adds analytics, advertising technology, or materially different tracking practices, this policy should be updated to explain those changes.

You may be able to limit cookies through your browser settings. Blocking necessary cookies may affect how parts of the website function.

8. Data Retention

Ventworks LLC retains inquiry, customer, consent, and communications information for as long as reasonably necessary to:

• Respond to an inquiry.
• Prepare estimates.
• Schedule or provide services.
• Maintain customer and service records.
• Document SMS enrollment, consent, HELP requests, opt-outs, and re-enrollment.
• Address warranty, insurance, tax, accounting, or legal obligations.
• Resolve complaints or disputes.
• Protect the business and its customers.

Retention periods may vary depending on the type of information, whether service was performed, whether an SMS enrollment record must be maintained, and applicable business or legal requirements.

Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of when practical.

9. Information Security

Ventworks LLC and its service providers use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to customer and messaging information is limited to authorized persons and providers that need access for legitimate business, communications, or support purposes.

No website, internet transmission, storage platform, messaging network, or security system can be guaranteed to be completely secure. Ventworks LLC therefore cannot promise absolute security.

10. Your Choices and Requests

You may contact Ventworks LLC to:

• Ask what information Ventworks LLC has about you.
• Request correction of inaccurate contact information.
• Ask that unnecessary information be deleted.
• Request that manual service-related text messages stop.
• Ask questions about how your information is handled.

Recipients enrolled in Ventworks LLC Operational Alerts may also reply STOP to opt out or HELP for assistance.

Ventworks LLC will review reasonable requests and respond as appropriate. Some information may need to be retained for service records, tax obligations, insurance matters, SMS-consent records, dispute resolution, fraud prevention, security, or other legitimate business or legal purposes.

Ventworks LLC may need to verify your identity before providing, correcting, or deleting information.

11. Children's Privacy

The Ventworks website and services are intended for adults seeking HVAC air duct cleaning, dryer vent cleaning, or dryer vent repair services.

The website and Ventworks LLC Operational Alerts are not directed toward children under 13, and Ventworks LLC does not knowingly seek personal information from children under 13.

If Ventworks LLC learns that information from a child under 13 was submitted without appropriate authorization, it will take reasonable steps to delete the information when practical.

12. Links to Other Websites

The Ventworks website may contain links to websites or services operated by other organizations, such as map providers, review platforms, or social-media services.

Ventworks LLC does not control the privacy practices of those outside services. Their collection and use of information are governed by their own policies.

13. Legal Requests and Protection of Rights

Ventworks LLC may preserve or disclose information when reasonably necessary to:

• Comply with applicable law, a court order, subpoena, or other valid legal process.
• Cooperate with government or law-enforcement authorities.
• Investigate suspected fraud, misuse, or security incidents.
• Protect the rights, safety, property, or operations of Ventworks LLC, its customers, or others.
• Establish, exercise, or defend a legal claim.

This section does not permit customer information, mobile information, text-message opt-in data, or consent records to be sold or used by unrelated businesses for their own marketing.

14. Changes to This Policy

Ventworks LLC may update this Privacy Policy when its website, technology, services, communications practices, messaging program, or legal obligations change.

The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through another reasonable method when appropriate.

The updated policy will apply from the effective date shown on the revised page.

15. Contact Ventworks LLC

Questions or requests concerning this Privacy Policy or Ventworks LLC Operational Alerts may be directed to: